Privacy Policy - Librabet Casino Australia
This Privacy Policy explains how Librabet Casino Australia collects, uses, and protects your personal information in accordance with Australian Privacy Act 1988 and international data protection standards. We are committed to maintaining the privacy and security of all personal data provided by Australian players.
As a responsible gaming operator, we understand the importance of protecting your privacy while providing exceptional casino and sports betting services. This policy outlines our data practices, your rights, and how we ensure compliance with applicable privacy legislation.
1. Scope of This Policy
This Privacy Policy applies to all Australian players who use our website, mobile applications, and related services. It covers the collection, processing, storage, and sharing of personal information in connection with your use of our casino platform and sports betting services.
This policy works in conjunction with our Terms and Conditions, Responsible Gambling policies, and other legal documents that govern your relationship with our platform. By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
The operator of this website is the Data Controller of your personal data. We are the data controller of your personal data because in the context of our business relationship with you, we decide how and why it is processed in the ways explained in this notice. Together with our joint controller, we maintain the ownership and security of the personal data you provide to us.
If you have any questions about this notice including any requests about exercising your privacy and data protection rights, you can contact our Data Protection Officer by sending an email to [email protected].
Our Commitment to Australian Privacy
As an operator serving Australian players, we comply with the Australian Privacy Act 1988, including the Australian Privacy Principles (APPs). We respect your privacy rights and provide transparent information about our data handling practices.
| Contact Purpose | Email Address |
| General Privacy Enquiries | [email protected] |
| Data Protection Officer | [email protected] |
| Data Access Requests | [email protected] |
| Account Deletion Requests | [email protected] |
3. What Personal Data Do We Collect?
We may collect the following personal data from you depending on how you interact with our services. Our collection practices are designed to provide secure, personalised, and legally compliant gaming services for Australian players.
Data You Provide to Us Directly
Registration Data: To create an account on our website, you need to provide us with your personal data, including your email address, date of birth, country, phone number, gender, full name, social security number, postcode, username. Upon registering, we will automatically receive your IP address and location data.
Due Diligence Data: We collect your identity card number/driving licence/passport number, proof of address, social security number, source of wealth/funds, bank ID, and financial statement/details to comply with our due diligence and Know Your Customer (KYC) obligations, for age and identity verification purposes for Anti-Money Laundering purposes and/or to comply with our licence or other legal requirements.
Financial Information: We may collect your financial information, including Bank ID, CPR number, CPF number, IBAN, and payment system details, to facilitate withdrawals and deposits to your account. Additionally, this information may be used for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance purposes.
Personal Data We Collect Automatically
Device Information: We receive information about the device and software you use to access our services, including Internet protocol (IP) address, operating system version, and device identifiers.
Logs and Usage Information: To help us understand how you use our services, and to help us improve them, we automatically record information about your interactions with our services. Our servers automatically log usage data when you interact with our website. This information includes records of your activities like viewing content, clicking ads, performing searches, and sharing our services on social media on our website, date and time of your sessions, the pages you view, links to/from any page, and time spent in a session. We gather some of the data through cookies and similar technologies.
Location Information: We may collect or infer your general location information when you use our Services.
Personal Data That We Receive From Others
We may collect your personal data from other sources to provide and personalise our services to you and/or to comply with legal obligations. We may gather data from third-party verification services, payment processors, and fraud prevention agencies to enhance security and comply with regulatory requirements.
| Data Category | Information Collected |
| Identity Verification | Government ID documents, proof of address, age verification |
| Financial Data | Bank details, payment method information, transaction history |
| Usage Analytics | Gaming preferences, session duration, platform interactions |
| Security Monitoring | Device fingerprinting, fraud detection data, risk assessment |
| Communication Data | Customer support interactions, promotional preferences |
4. Why Do We Collect Your Data?
We use the personal data we collect to provide exceptional gaming services while maintaining security, compliance, and customer satisfaction for Australian players. Our data processing serves multiple purposes that benefit both players and platform security.
Primary Data Usage Purposes
- Provide you with our services
- Respond to your questions or requests
- Test, research, troubleshoot and analyse data to develop and improve our products and services
- Prevent, detect, and manage risk against harmful behaviour, fraud and illegal activities
- Send you marketing content, newsletters and personalise our marketing to you
- Resolve disputes that may arise, including investigations by law enforcement or regulatory bodies
- Fulfil regulatory and legal obligations
Maintain the security and functionality of the service, including ensuring technical availability of the website, protecting our systems and intellectual property from security threats and unauthorised access.
Enhanced Service Delivery
We utilise collected data to enhance user experiences through personalised game recommendations, tailored promotional offers, and improved platform functionality. This processing helps us understand player preferences and deliver more relevant content and services.
Security monitoring and fraud prevention systems rely on comprehensive data analysis to protect Australian players from unauthorised access, identity theft, and financial fraud. These measures ensure a safe gaming environment for all users.
5. What Are Our Lawful Basis for Processing Your Personal Data?
In compliance with the GDPR and other applicable data protection laws, we process your personal data when we have a legal basis to do so. For some processing, more than one lawful basis may be relevant. Here are some lawful basis that we rely on:
Conclusion and Performance of a Contract
We process personal data in order to fulfil or enter into a contract with you. For example, to create and support your account with us, to communicate with you to fulfil our obligations under the Terms and Conditions, and so on.
Legal Obligation
Processing your personal data may be necessary to comply with legal obligations. Some of the processing activities we may engage in to comply with legal obligations include:
- Verifying your age and identity as part of our KYC and AML obligations
- Determining your location and applicable legal requirements using your IP data
- Managing risks, including preventing problem gambling and promoting responsible gambling
- Ensuring network and information security
- Complying with legal processes like search warrants, subpoenas, or court orders
- Preventing crimes related to money laundering, terrorist financing, fraud, or computer claims
- Regular reporting activities to meet economic, financial, technical, and legal requirements
- Dealing with requests from you to exercise your rights under data protection laws
Legitimate Interest
When necessary, we may process your personal data to safeguard our legitimate interest, a third party, or a commercial reason provided your rights, freedoms, or interests do not outweigh those interests. Examples of such processing activities include:
- Initiating legal claims and preparing our defence in litigation/administrative procedures
- Undertaking IT and system security procedures to prevent potential crime, asset security, intellectual property protection and ensure technical availability and proper functioning of our website and applications
- Managing our business relationship and to enhance our products and services
- Engaging in analytics, data aggregation, and research for service development/improvement and/or marketing purposes
- Customer segmentation to manage risks, identify potential harmful behaviours, and ensure responsible gaming
- Analysing your gaming behaviours using machine learning algorithms to recommend games and features you might enjoy
- Detecting and preventing activities that compromise the integrity of our services, such as fraud, use of unauthorised software or tools, abnormal patterns, or cheating
Consent
With your consent, we may engage in marketing communications via email, SMS, phone calls, website or app notifications. You can withdraw consent at any time through your account settings or by contacting our support team.
6. Data Retention Periods
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and protect our legitimate interests. Retention periods vary based on data type and regulatory requirements applicable to Australian players.
| Data Type | Retention Period |
| Account Information | Duration of account + 7 years after closure |
| Financial Records | 7 years from last transaction (AML compliance) |
| Identity Documents | 7 years after account closure (regulatory requirement) |
| Marketing Data | Until consent withdrawal or 2 years of inactivity |
| Usage Analytics | 2 years from collection date |
| Security Logs | 1 year from creation (unless investigation required) |
7. Your Privacy Rights
Australian players have specific rights regarding their personal data under the Australian Privacy Act 1988. We respect these rights and provide mechanisms for exercising them through our customer support channels.
Your Rights Include
- Access: Request copies of your personal data held by us
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request limitation of processing activities
- Withdrawal: Withdraw consent for marketing communications
8. Data Security Measures
We implement comprehensive security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. Our security framework includes technical, physical, and administrative safeguards designed to maintain data confidentiality and integrity.
Security measures include SSL encryption, secure data centres, access controls, regular security audits, and staff training on data protection principles. We continuously monitor and update our security practices to address emerging threats and maintain compliance with Australian privacy standards.
9. International Data Transfers
Your personal data may be transferred to and processed in countries outside Australia for operational and regulatory purposes. When transferring data internationally, we ensure appropriate safeguards are in place to protect your privacy rights and maintain data security standards.
International transfers are conducted in accordance with Australian Privacy Act requirements and international data protection frameworks. We maintain contractual protections and select service providers who demonstrate adequate data protection capabilities.
10. Contact Information and Complaints
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to file a complaint about our data handling practices, you can contact us through the following channels:
- General Privacy Enquiries: [email protected]
- Data Protection Officer: [email protected]
- Customer Support: [email protected]
- Live Chat: Available 24/7 on our website
If you are not satisfied with our response to privacy concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which oversees privacy compliance in Australia.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated to Australian players through email notifications or prominent website notices.
We encourage you to review this policy regularly to stay informed about how we protect your personal information. Continued use of our services after policy updates constitutes acceptance of the revised terms.
This Privacy Policy was last updated in June 2025 and reflects our commitment to protecting Australian players' personal data while providing exceptional gaming services.
